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Delete Your Zabbetli Account

Last updated: October 12, 2026  ·  Applies to the Zabbetli app for Customers and Service Providers

The short version

  • In the app: Profile → Delete account. Your personal data is erased straight away.
  • No access to the app? Email privacy@zabbetli.com from the email address on your account and we will delete it within 30 days.
  • Completed bookings and receipts are kept in anonymised form, with your name and contact details removed, for accounting and dispute records.

1. Delete your account in the app

  1. Open the Zabbetli app and sign in.
  2. Go to the Profile tab.
  3. Scroll down and tap Delete account.
  4. Enter your password to confirm. If you signed up with Google or Facebook and have no Zabbetli password, leave it empty.
  5. Tap Delete my account.

Your account is deleted immediately and you are signed out on every device. If you still have a booking in progress, the app will ask you to complete or cancel it first, so the other party is not left waiting.

2. Request deletion without the app

If you have uninstalled the app or can no longer sign in, send an email to privacy@zabbetli.com with the subject "Account deletion request".

  • Send it from the email address registered on your Zabbetli account, and include the mobile number on the account.
  • If we cannot confirm the account is yours, we may ask you to verify your identity first, so that nobody else can delete your account.
  • We will delete your account within 30 days and email you when it is done.

You can also reach us on WhatsApp at +961 70 094 686.

3. What we delete

The following is permanently erased and cannot be recovered:

  • your name, email address, phone number and date of birth;
  • your password and every active sign-in session;
  • your profile photo;
  • for Service Providers, your identity documents (ID card, residency permit or passport) and licence photos;
  • your bio, skills, certifications and availability;
  • your saved location and coordinates;
  • the push notification tokens for your devices.

4. What we keep, and for how long

Some records involve another person or are required by law, so we keep them after your account is deleted. They no longer show your name or contact details. Where your name appeared, it is replaced with "Deleted User".

  • Completed bookings, receipts, payments and commission records: kept for the period required by Lebanese commercial and tax law, generally 10 years, then deleted.
  • Chat messages: kept for up to 12 months, or longer only where they relate to an open complaint, safety incident or claim, then deleted.
  • Reviews and ratings: reviews you wrote or received stay on the Platform under "Deleted User", because the other party's rating depends on them.

For full details of how we handle your data, see our Privacy Policy.

5. Contact Us

Zabbetli
Privacy and deletion requests: privacy@zabbetli.com
Phone: +961 70 094 686
Zabbetli operates in the Lebanese Republic.